Terms of Service

Booking & Appointments

• All appointments must be booked in advance through our website or Instagram DM.
• A confirmation text will be sent within 24 hours of booking.
• Please arrive on time. Late arrivals may result in shortened service time or rescheduling.
• If you need to reschedule, please provide at least 24 hours notice.

Cancellation Policy

• 24+ hours notice: Full refund or free reschedule
• Less than 24 hours: 50% cancellation fee may apply
• No-shows: Full service charge may be applied to future bookings
• Emergency situations will be handled on a case-by-case basis.

Pricing & Payment

• Prices listed are base prices and may vary based on nail length and design complexity.
• Add-on services (nail art, 3D elements, chrome finishes) are priced per nail unless otherwise stated.
• Final pricing will be confirmed before the service begins.
• Payment is due at the end of each appointment.
• We accept cash, Venmo, Zelle, and Apple Pay.
• Tips are appreciated but never expected.

Service Guidelines

• Please come with clean, polish-free nails (unless getting a soak-off service).
• Reference photos are highly encouraged to ensure we create your dream nails.
• Complex designs may require additional time and will be priced accordingly.
• We reserve the right to refuse service if nails show signs of infection or damage.

Repairs & Touch-ups

• If a nail lifts or breaks within 48 hours due to application issues, we offer a free repair.
• Breakage due to misuse, trauma, or improper care is not covered.
• Repairs must be scheduled within 7 days of original appointment.
• Please DM photos of any issues before coming in for repairs.

Health & Safety

• All tools are sanitized and sterilized between clients.
• Single-use files and buffers are used for each appointment.
• Please inform us of any allergies or sensitivities before your appointment.
• If you are feeling unwell, please reschedule your appointment.

Photo & Social Media

• We may photograph completed nail sets for our portfolio.
• Photos may be shared on Instagram and our website.
• We will always ask permission before posting photos with identifying features.
• You may opt out of photo sharing at any time.

Contact

Questions about these terms? Reach out via Instagram @setsbysoluna, TikTok @soluna.sets, or through our booking form. We're here to help!